Minneapolis 911 Dispatcher Positions

The City of Minneapolis is hiring 911 Dispatchers. There are seven vacancies. This is an excellent entry level job and only requires a high school diploma. Pay range is $23.06 - $31.36/hour.

Click Here to apply: http://www.minneapolismn.gov/jobs/opp/WCMS1Q-074686

SALARY: $23.06 - $31.36 Hourly 
JOB TYPE: Full-time
DEPARTMENT: 911
LOCATION: City Hall, 350 South 5th Street, Minneapolis
VACANCIES: 7
CLOSING DATE: 01/15/16 11:59 PM
POSTING TYPE: Open to the public
POSITION DESCRIPTION:
Answer calls for emergency assistance involving police, fire or medical emergency and other public service requests and prioritize and dispatch calls received at the Minneapolis 911 Call Center for the Minneapolis Police Department and the Fire Department, and to prioritize and transfer emergency medical information to appropriate dispatch and perform related duties and communications as required.

Working hours/Shift work:
MECC must be staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs/requirements. There is no guarantee a probationary employee will work a specific shift and may even be assigned to different shifts during their first year, based on staffing shortages and coverage needs.Employees should expect that they would work a high percentage of weekends AND holidays.
 
After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification. Currently, shifts are posted in October or November for bidding purposes and new schedules go into effect the beginning of the first pay period in the New Year. Due to staffing needs, least senior employees may not have the opportunity to work their preferred shift. Staffing shortages which occur during the year are generally filled by reverse seniority (the least senior employee in the affected classification is required to change work schedules).

Eligible list will expire in 4 months.

 
JOB DUTIES AND RESPONSIBILITIES:
Answer Calls to the 911 Center 
• Use 911 telephone and computer-assisted-dispatch (CAD) systems to answer, and process emergency (911) and non-emergency requests for service from the public, and other sources, classifying requests using appropriate 911 Center procedures, policies and tools. 
Dispatch Duties  
• Direct requests to the ‘waiting incident queue’ based on the type of response needed by analyzing the remarks and use the  problem nature codes entered and availability of units, and radio dispatch public safety resources and send information to appropriate mobile data terminals.    
• Maintain accurate status of public safety resources on calls with assistance from automated computer assisted dispatch. 
• Provide an on-going update to responding field personnel as information is received.
• Call for backup, medical, or support services in response to field personnel requests. 
• Alert appropriate supervisory personnel when problems arise, including units failing to clear or respond.
• Provide driving directions for field personnel, verify addresses, etc.
• Initiate emergency phone tracing using special procedures for landlines and cell phones. 
Other Duties 
• Operate the Channel 7 information radio station, handling incoming radio messages from Minneapolis City Police, Traffic Control Agents, Metro Transit Police, Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies.
• Enter missing child reports in the National Crime Information Center (NCIC) computer database. Follow established procedures for removal of records. Monitor and respond to ShotSpotter and bait vehicle activations.
• Process warrant checks for MPD per requests, with Hennepin, Ramsey, and Anoka Counties, and on NCIC. 
• Make checks on license plates, and other items such as guns, bicycles, and other items in NCIC/CJIS per requests. 
• Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. 
• Send teletype messages to other agencies. 
• Enter and sign on off duty numbers for MPD and MPPD Officers. 
• Check-in personnel when required.
• During storms collect information on power outages, downed trees, and blocked streets and follow emergency storm protocols outlined in department policy.  
• Contact emergency service organizations, public works crews, utility companies, etc. as directed or in response to the requests of field personnel.
• Assist in training, monitoring, testing and evaluation of new MECC employees; Provide classroom training to small groups of new employees; May work with new employees and provide coaching and advice on job performance; 
• Serve as a host and explain operations to visitors and observers.
• Attend community meetings and make presentations as required.
• Represent the 911 Center as a member of internal and external committees and on special projects as required. 
• Maintain necessary records.
REQUIRED QUALIFICATIONS:

Required Education
High School Diploma or equivalent  

Required Experience
One year of customer service/public service experience in a fast paced environment.  

Equivalency
An equivalent combination of related education and experience may be considered.
                                                      
Licenses and Certifications
Minnesota Criminal Justice Data Network  Certification or must pass CJIS Competency Exam within 6 months of employment.

Typing
Candidate must be able to type 5000 KPH (keystrokes per hour). This is included on the computer skills assessment exam.(5000 KPH is equal to approximately 35 words per minute).
Qualified candidates will be notified via email to self schedule for computer testing. 

Selection Process
The test may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Candidates must pass the Computer Skills Assessment with 70% to be able to continue to the Oral Examination.  Each testing component must be passed with 70%. Please provide complete and accurate information in your application. Applicants invited to test will be contacted by email. The Human Resources Department reserves the right to limit the number of people invited to the computer skills assessment. Picture identification will be required at all test events.
 
Background Check
The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist.

Drug and Alcohol Testing
 
All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test.

This position is represented by the Minnesota Public Employees Association (MnPEA).


 
KNOWLEDGE, SKILLS AND ABILITIES:
• Continued employment will be contingent on passing satisfactorily all of an extensive
simulation and on-the-job training program in Fire, Police and E.M.S. procedures and 
methods of operation for computer assisted dispatch provided after hire.
• Completion of FEMA incident systems courses.100, 200, and 700 
• Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures. 
• Good knowledge of the geography of the City of Minneapolis.
• Good knowledge of services provided by City, County, State, and Federal emergency response and law enforcement agencies.
• Knowledge of Police and Fire field operations and procedures.
• Strong verbal communication skills.
• Ability to work in stressful and fast paced environment.
• Strong listening skills and ability to deal with emergency situations.
• Ability to assist in training others in dispatching and phone answering techniques.

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